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| 5 estrellas | 81% | |
| 4 estrellas | 12% | |
| 3 estrellas | 4% | |
| 2 estrellas | 1% | |
| 1 estrella | 2% |
1-5 of 7493 reviews
| 5 estrellas | 81% | |
| 4 estrellas | 12% | |
| 3 estrellas | 4% | |
| 2 estrellas | 1% | |
| 1 estrella | 2% |
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Very disappointing experience.
I ordered equipment for my business and was told Iād receive tracking information, but I never received it before the delivery attempts. As a result, I missed two deliveries because I had no idea the parcel was due to arrive. I then had to spend time chasing the company to find out where my order was.
The delay meant I couldnāt use the equipment when I needed it, which impacted my business. I contacted customer service hoping they would acknowledge the inconvenience and offer some form of goodwill gesture, but they refused, stating that the issue was the courierās responsibility.
While the order may have been dispatched on time, as the customer I dealt with this company, not the courier. I was disappointed that they took no responsibility for the overall customer experience.
Based on my experience, I canāt recommend this company. I hope they improve both their communication and their approach to customer service.
Very disappointing experience.
I ordered equipment for my business and was told Iād receive tracking information, but I never received it before the delivery attempts. As a result, I missed two deliveries because I had no idea the parcel was due to arrive. I then had to spend time chasing the company to find out where my order was.
The delay meant I couldnāt use the equipment when I needed it, which impacted my business. I contacted customer service hoping they would acknowledge the inconvenience and offer some form of goodwill gesture, but they refused, stating that the issue was the courierās responsibility.
While the order may have been dispatched on time, as the customer I dealt with this company, not the courier. I was disappointed that they took no responsibility for the overall customer experience.
Based on my experience, I canāt recommend this company. I hope they improve both their communication and their approach to customer service.
Not used yet so unable to rate